Frequently Asked Questions
What are the payment options?
The site accepts major credit cards and debit cards.
What is your return policy?
We do not accept returns or exchanges. We work hard to make sure that the piece you want is the piece that you get. Please make sure to be accurate in your measurements for custom pieces. Do not be afraid to ask questions. Your happiness is the ultimate goal.
If there is an error on our end, we will do our best to rectify it.
How long will it take to get my order?
Please allow up to a week processing on unisex merch and a minimum of 3 weeks for hand sewn items. Shipping times vary based on destination.
What are the shipping options?
Depending on where the order is going, there are different options available to you. If you live within the GTA the options are to pick up or have your order delivered. If you are outside of the GTA then your order needs to be shipped to you. The cost of shipping will be determined based on where the item is being shipped to.
DruMay Originals is not responsible for any duties, taxes, and/or import fees that may be incurred once shipped to you.